Search My Account   |   Shopping Basket   |   Checkout   Please Select... Home Classical Contemporary Clearance Lines Corner Sofas Chaise Longe & Armchairs Recliners & Sofa Beds Leather Cushions Brochure Request Finance Application Information Qty Product Price   0 items   Subtotal  £0 Customer Information Refund Policy and Order Cancellations Any order placed is delivered free of charge (see exceptions on our Free Delivery page.) Should you wish to cancel your order at any point the following conditions apply: It is the responsibility of the customer to return any unwanted goods directly to the despatch warehouse, after which a refund will be issued. In certain circumstances, we will arrange the collection for the customer, however, a deduction will be made from the refund to cover this cost. Rentention of Title Italian Sofas retains full title of all goods until full payment has been received. This includes all forms of payments, credit and debit cards, cheques, bank transfers and Buy Now Pay Later Finance Schemes. Unwanted Items You have the right to cancel your order at any time before goods are delivered to you for any reason. In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition in which they were delivered. It is the responsibility of the customer to return the unwanted goods to one of our warehouses. In very exceptional circumstances we will collect the goods from the customer. In either of these instances the cost of returning the goods must be borne by the customer. If you wish to return an unwanted item, you will be subject to a £45.00 transport fee, this fee may vary dependent on the number of items and type of product being returned and on the delivery region. A restocking fee of 29% of the cost of the item will be applied. An administration fee of 4% may also be applied. When we receive the goods we will inspect them to ensure all items are within the returned package and that the goods are in the condition in which they were sent. If we receive an item that either is not in the condition in which it was sent or if it has missing components we shall charge you a further fee to cover the cost of these items. Please note, special order and bespoke items may carry any /all of the above charges upon cancellation or return at any time. What isn't covered by this Cooling Off period? When you order your sofa from us, we instruct our factory in Italy to produce that specific model in the leather colour and combination that you have chosen. As a result this sofa has been custom-made to your exact specifications and therefore would not be sold to any other customer. Therefore these sofas and suites cannot be cancelled and/or returned. Certain Sloane, Lucia and Belfast models in some colours and combinations are held in stock and are covered by the cooling off period. We reserve the right to charge a fee of 25% for administration and handling in cases where the goods are returned and are not in their original condition or where we have incurred extraordinary expenses in the delivery and/or collection of the items. Damaged Items On the rare occasion where an item is damaged in transit we will of course offer to replace the damaged item immediately. Should you wish to return rather than replace the damaged item then all costs pertaining to the return of goods delivered (as stated above concerning return of unwanted items) will apply. Customer complaints We will respond to every customer complaint within 5 working days of the complaint being made, either by telephone, email or fax. Customer Services Our After Sales department will return all emails relating to delivery enquiries and customer after sales. Please call our After Sales team on 0845 10 838 12 or email aftersales@italian-sofas.co.uk For all general Sales enquiries, please contact us on 0845 10 80 183 during office hours. Security All credit and debit card transactions with Italian-Sofas takes place automatically over a secure server with information encrypted to ensure that your card details can not be seen by any third party - not even ourselves. Acknowledgement of orders We will acknowledge all orders immediately via e-mail. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us. Italian Sofas | Multicom House, 2 Spring Villa Park, Edgware, Middlesex, HA8 7EH Sales: 0845 10 80 183 | After Sales: 0161 872 7700/4435 | Email: sales@italiansofas.co.uk | aftersales@italiansofas.co.uk site design: Rubber Cheese